We respect your privacy and take care of the personal information you share with us. This policy explains how we collect and use information when you visit our website, book a collection, contact us or use our laundry services.

Who We Are

Simpson Green Equine & Canine Laundry provides washing, reproofing and repair services for equine and canine items.

The person or legal entity responsible for your personal information, known as the data controller, is:

Rebecca Lazenby, trading as Simpson Green Equine & Canine Laundry.

Simpson Green farm, Mitchell Lane, Bradford, BD10-0TA.

Email: info@simpsongreenequinelaundry.co.uk

Tel: 07925 299531

Please use these contact details for any questions about this policy or your personal information.

Information We Collect

• Depending on how you use our services we may collect:

• Your name, email address and telephone number.

• Your collection, delivery or yard address and relevant access instructions.

• Booking details and information about items requiring washing, reproofing or repairs.

• Inquiries, messages and other correspondence.

• Order numbers, invoices, payment references and payment records.

• Technical information about website visits such as browser, device, IP address and pages viewed, depending on your cookie choices and our website settings.

  We collect information directly from you through our booking system, forms, telephone calls, emails and messages. We also receive payment information through our bank and technical information through our website services.

  If someone arranges a collection on your behalf, they may provide the contact and collection details required to fulfill that booking.

  How and Why We Use Your Information

  We use personal information to:

• Process and manage bookings.

• Arrange collections and deliveries.

• Identify your items and carry our requested services.

• Discuss repairs, prices, delays or changes to your order.

• Send booking confirmations, service updates and invoices.

• Match bank-transfer payments to orders.

• Answer inquiries and resolve complaints.

• Maintain business records and meet legal obligations.

• Keep our website secure and understand its use where permitted.

  Our legal grounds for using information are:

• Contract: To take steps you request before a booking and fulfill our agreement with you.

• Legal Obligation: To meet applicable tax, accounting and other legal requirements.

• Legitimate Interests: To respond to general inquiries, manage our business, prevent fraud and handle disputes, where these interests do not override your rights. If you do not provide information required to arrange or fulfill a booking, we may be unable to provide the service.

  Payments

  Customers currently pay by bank transfer. We do not collect card details or online banking login details through our website.

  Our bank may show us information associated with a payment, such as the payee name, payment reference, amount and account details. We use this information to reconcile payments, manage refunds where necessary and maintain financial records.

  Emails and Marketing

  We collect email addresses to manage bookings, orders and customer related inquiries.

  We do not currently use booking email addresses for newsletters, promotional offers or marketing campaigns. Booking confirmations, invoices and messages about your order are service communications.

  Should we introduce marketing communications in future, we will update this policy and obtain consent where required.

  Who We Share Information With

  We only share personal information where necessary for the purposes explained in this policy. Recipients may include:

• Squarespace - our website provider.

• Acuity Scheduling - our online booking system provider.

• Providers of email, banking, accounting and secure data storage services.

• People authorized to help fulfill your order, including collections and deliveries.

• Professional advisors, insurers or authorities where reasonably necessary or legally required.

  We do not sell your personal information.

  Information Processed Outside The UK

  Our website, booking and other service providers may process information outside the UK, including in the United States.

  Where required, these transfers must be covered by safeguards recognized under UK data protection law, such as an adequacy arrangement or approved contractual protections.

  Squarespace explains its arrangements in its Data Processing Addendum: https://www.squarespace.com/dpa

  Contact us if your would like further information about safeguards relevant to your data.

  How Long We Keep Your Information

  We keep personal information only for as long as reasonably necessary for its purpose.

  Our retention approach is:

• Unsuccessful inquiries: Normally deleted within 12 months of the last contact.

• Routine booking and service correspondence: Normally kept for up to two years after an order is completed, unless required for an ongoing matter or financial records.

• Invoices and financial records: Kept for the applicable statutory period, normally six years, with the starting point dependent on the relevant tax and accounting rules.

• Complaints and disputes: Kept until the matter is resolved and for any further period reasonably required for legal claims.

  We review records and securely delete or anonymise information when it is no longer required.

  Keeping Information Secure

  We take reasonable and organisational technical steps to protect personal information against loss, misuse and unauthorised access. Access is limited to people and providers who need information for their work. No internet service can guarantee absolute security.

  Cookies

  Our website uses essential cookies to function. Optional cookies are controlled through our cookie banner where consent is required. You can select “Accept all”, “Decline all” or “Manage cookies”. You can change your choices later using Cookie preferences. Further information about Squarespace cookies is available at: https://support.squarespace.com/hc/en-us/articles/360001264507

  Links to Other Websites

  Our website may contain links to Facebook or other external websites. Once you follow a link, the other websites privacy and cookie policies apply to your use of that service.

  Your Rights

  Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Restrict how we use your information.

• Object to processing based on legitimate interests.

• Receive certain information in portable format.

• Withdraw consent where we rely on it.

  These rights are subject to legal conditions. For example, we may need to retain financial records even if you request deletion.

  Contact us to exercise your rights. We may need to verify your identity. We normally respond within one month, subject to extensions or exceptions permitted by law.

  We do not use your information for solely automated decisions that have legal or similarly significant effects.

  Complaints

  Please contact us if you are concerned about how we handle your information.

  You also have the right to complain to the UK Information Commissioner’s Office:

  Website: https://ico.org.uk/make-a-complaint/

  Telephone: 0303 123 1113

  Changes To This Policy

  We will review this policy when our services or use of personal information changes. The latest version will be available on our website, with the update date shown above.